At Forbes Care, we know that great support doesn’t just happen in therapy sessions—it also comes from behind the scenes. That’s where Olivia steps in.

As one of our dedicated Administration Officers, Olivia brings structure, warmth, and consistency to the day-to-day operations of our service. Whether coordinating bookings, supporting clinicians, or assisting clients on their first call, Olivia ensures everything runs smoothly across the Sunshine Coast, Moreton Bay, and beyond.

From Events to Operations: A Natural Fit

With a professional background in events, Olivia’s move into healthcare administration was driven by her passion for organisation and logistics. “I’ve always been passionate about operations and scheduling,” she explains. “Administration gave me the opportunity to apply those skills in a meaningful way.”

Since joining Forbes Care, she’s found a workplace where her skills can shine. “I truly appreciate the supportive culture and the dedication of the OTs. Knowing I play a part in helping others deliver impactful care is incredibly rewarding.”

Keeping the Wheels Turning

Organisation and communication are two of Olivia’s standout strengths. She keeps calendars aligned, appointments on track, and client needs front of mind. Her go-to system? Reminders. “I set reminders for everything to ensure nothing slips through the cracks—it’s simple but powerful.”

Behind the scenes, Olivia is a reliable presence. She communicates clearly, anticipates challenges, and supports both clients and colleagues to stay on course.

Team Culture and Client Care

One of Olivia’s favourite parts of working at Forbes Care is the people. “The team culture is so friendly and collaborative. Leadership checks in regularly and genuinely supports you—it makes all the difference.”

As the first point of contact for many clients, Olivia helps create a positive experience from the very beginning. “Whether I’m helping schedule an appointment or coordinating across regions, I always aim to keep things smooth, respectful, and stress-free.”

A Meaningful Contribution, Every Day

Her supervisors agree: Olivia is a vital part of the operations team. “She brings a friendly presence and a can-do attitude to every task. Nothing is ever too much for her. Her dedication and proactive approach have greatly enhanced the way our admin processes operate.”

Since joining the team, Olivia’s natural efficiency, warmth, and willingness to learn have made a noticeable impact—one that benefits clients, clinicians, and the business as a whole.

The Heart of Smooth Operations

From managing schedules to supporting clinical delivery, Olivia plays a key role in keeping Forbes Care running at its best. Her thoughtful, reliable presence behind the scenes allows others to focus on what they do best: delivering excellent client care.

We’re proud to have Olivia on our team.

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